Most of us have at one time or another been annoyed by the voice recognition systems we are often forced to deal with when calling large companies. To my own amazement, when asked to repeat something for the third time I've found myself yelling into the phone in frustration, it seldom works.
Seth Godin just posted an excellent rant about an experience he had today with Verizon.
Click here to read the post and then ask yourself how you're treating your customers.
