The Lost Art of Customer Service

Look for this to be a regular feature at jondale.com. Levi and I are collecting research for a new book, The Lost Art of Customer Service, which will help companies understand the importance of looking after their customers. We'd love you stories and feedback about both good and bad customer service experiences.

So here goes:

Sure, whatever!

I'll be honest, the verdict is still out on Sprint at this point. Let's just say I've had a lot of problems. It amazes me that a company that I pay over $2500 a year to (over the next decade that's $25,000) can't figure out how to bill me correctly for Internet service on my phone.

Yesterday, I spent over 2 hours talking to "customer service" trying to resolve billing problem. Thanks to number portability, we now all have a choice. You see they (the cell phone providers) used to have us by the balls because if we moved to another provider, we lost our phone number. Not so any more. You can move between providers and from a land line to a wireless phone and keep your old number.

To make a long story short, I finally told them I was writing about customer service and suddenly they put me through to a very friendly supervisor who apologized for all the problems and promised to have someone in the Customer Relations (maybe the should call it the PLEASE DON'T LEAVE, PRETTY PLEASE) Department call me to resolve the problem. If they haven't called me by Wednesday, I'm switching to AT&T. Ah, the power of choice :) I guess we'll see what happens.

Have you had a good or bad experience with Sprint or another wireless provider. Make a comment!

Look for this to be a regular feature at jondale.com. Levi and I are collecting research for a new book, The Lost Art of Customer Service, which will help companies understand the importance of looking after their customers. We'd love you stories and feedback about both good and bad customer service experiences.

So here goes:

Sure, whatever!

I'll be honest, the verdict is still out on Sprint at this point. Let's just say I've had a lot of problems. It amazes me that a company that I pay over $2500 a year to (over the next decade that's $25,000) can't figure out how to bill me correctly for Internet service on my phone.

Yesterday, I spent over 2 hours talking to "customer service" trying to resolve billing problem. Thanks to number portability, we now all have a choice. You see they (the cell phone providers) used to have us by the balls because if we moved to another provider, we lost our phone number. Not so any more. You can move between providers and from a land line to a wireless phone and keep your old number.

To make a long story short, I finally told them I was writing about customer service and suddenly they put me through to a very friendly supervisor who apologized for all the problems and promised to have someone in the Customer Relations (maybe the should call it the PLEASE DON'T LEAVE, PRETTY PLEASE) Department call me to resolve the problem. If they haven't called me by Wednesday, I'm switching to AT&T. Ah, the power of choice :) I guess we'll see what happens.

Have you had a good or bad experience with Sprint or another wireless provider. Make a comment!